Legal
Refund Policy
Effective August 25, 2026
What this covers
This policy applies to the $4.99 one-time Full Property Report and the $29.99/month Verqaro Pro offer. It expands on the refund section of our Terms of Service. Nothing here limits rights that cannot be waived under applicable law.
One-time report purchases
If a report is paid for but never delivered, or the report cannot be generated, the purchase will be refunded. If a delivered report is materially wrong, contact support within 14 days of purchase and we will review it and issue an appropriate refund. If you are charged more than once for the same purchase, the duplicate charge will be refunded.
Verqaro Pro subscriptions
Verqaro Pro automatically renews monthly at the price shown before checkout. Three report credits are added only after each successful paid period. Cancel through the Paddle-hosted customer portal; access continues through the paid period when applicable. A refund for a billed period is reviewed case by case if requested within 14 days of the charge.
How refunds are paid
Paddle acts as merchant of record for Verqaro purchases and handles payment processing, applicable taxes, and receipts. Approved refunds are returned to the original payment method used at checkout.
How to request a refund
Email support@verqaro.com from the address used for the purchase, or name that address in your message. For a report, include the report id from the report page link. Describe what went wrong, including any duplicate or late settlement, and we will reply by email with the outcome. Our other addresses are listed on the Contact page.